National Transport Authority

Before implementing the Accord system, the National Transport Authority (NTA) faced significant challenges in managing procurement, contract scheduling and administration. The organisation relied heavily on manual processes, primarily using Excel spreadsheets to record information. Contracts and related documents were stored across a mix of shared and local drives, which made collaboration difficult and increased the risk of data loss or inappropriate access. File sharing through email or other platforms further complicated matters, often leading to missed deadlines, poor governance and limited access to essential information for key stakeholders. These inefficiencies highlighted the need for a more robust, centralised solution to manage procurement and contracts effectively.

NTA chose Accord through a competitive public procurement process that attracted nine submissions. A detailed evaluation of quality and cost was conducted, where Accord ranked highest in quality and second in cost, offering an excellent balance of value for money. Accord stood out for its ability to meet all of NTA’s procurement and contract management requirements. Target IS, the provider of Accord, proposed an efficient implementation strategy, including mobilisation, data migration, and user training. Their approach to project management and delivery was another key factor in NTA’s decision to select Accord.

Since the implementation of Accord, NTA has seen marked improvements in its procurement and contract management processes. The system went live without delays, thanks to the smooth transition and efficient data migration facilitated by the team at Accord. Accord has significantly enhanced contract reporting and provided real-time alerts for key contractual events, such as renewal or expiry dates. Additionally, the system offers comprehensive dashboards that track procurement processes, from live tenders to contract status updates, ensuring greater oversight. With a supplier database, audit trails and multi-user access governed by hierarchical permissions, NTA now enjoys improved governance and compliance across the organisation.

NTA has found the Accord system intuitive and easy to use, with its functionality exceeding expectations. Users across the procurement department and the wider organisation have benefitted from the system’s seamless configuration to meet NTA’s specific needs. The improved reporting and oversight capabilities have not only streamlined procurement processes but have also enhanced decision-making at every level.